Users may experience issues when attempting to complete the CAPTCHA image. Verification is unsuccessful because the CAPTCHA image is not fully displayed and therefore is inputted incorrectly.
If you are experiencing this issue, it is likely that the cause of this is the sizing of your screen. If you are navigating our website with a browser and encounter this issue, please make sure that the browser window is:
- in full screen (maximised),
- zoomed out so the entire CAPTCHA image is displayed.
We appreciate this limitation on sizing is an inconvenience, but this guidance should allow a successful verification of the CAPTCHA image.
See below for an example of the issue:
And what it should look like when zoomed out: