If you'd like to ask a question or give us feedback, please contact one of our offices and we'll respond as soon as possible:
Our Customer Charter
The Māori Land Court is a part of the Ministry of Justice (The Ministry). Like the Ministry, our purpose is to deliver people-centred services to provide access to justice for all. A big part on how we do this is by involving the commitment of our people to provide great service to the public every day.
The Ministry’s Customer Charter sets out what people can expect when they interact with us.
There are some complaints we can't help with
Please note there are some complaints we cannot deal with.
These are complaints about:
- other Government agencies; Local Government (e.g., your local council) or private organisations.
- a judge or judicial officer - to make a complaint about the conduct of a judge or judicial officer, go to: Judicial Conduct Commissioner
- a member of a tribunal - see: Complaining about a member of a tribunal
- a lawyer - contact the New Zealand Law Society: Lawyers Complaints Service
- a legal aid lawyer – use the following form: Make a complaint about a legal aid provider
- a Deputy Registrar when exercising their powers – see: Review of registrar’s decision
- the outcome of a court case or legislated process – speak to a lawyer or go to: Community Law Centre
- decisions related to the time taken to set down a hearing, or for a trial to be heard.
If you write to us about any of the above, we cannot directly help you, we are only able to advise you of the steps you may take to resolve your complaint.
If you believe a crime has been committed, please contact New Zealand police; they can be reached online at How to report a crime or incident | New Zealand Police
Get in touch with us if you have any concerns
If you’re unhappy with the service you’ve received from us, we want to know so we can work with you to resolve your concerns.
If you’ve been dealing directly with a Māori Land Court staff member, we suggest you get in touch with them first. You can find their contact details on letters or emails you’ve received from them. The staff member will try to resolve the matter straight away. If they can’t, they may refer your concerns to the appropriate Business Unit to handle.
How to make a formal complaint
If after talking with us you still have concerns, you can make a complaint:
- by email to complaints@justice.govt.nz
- in writing to the Māori Land Court:
Level 7, Fujitsu Tower
Māori Land Court SX11203
141 The Terrace
Wellington
Please include the following information with your complaint:
- Your first and last name (including company name if relevant)
- Your email address
- The details of your complaint. Please include the date of the incident and any other relevant information.
We may contact you if we need more information from you to progress your complaint.
The information you provide with your feedback or a complaint will be considered by us, or, passed to the appropriate Business Unit for action. For more information, see:
Ministry of Justice Privacy Statement
What happens after you've made a complaint
Once we receive your complaint, we’ll send you an email or letter confirming we’ve received it. If you complain by email, you will receive an automatic reply from the mailbox letting you know we received it, and that we’ll be in touch to confirm that we received it within 2 working days (Monday to Friday, excluding public holidays).
We’ll investigate your complaint and contact you if we need more information. You should expect a response within 20 working days from the date we received your complaint.
If we need more information or the matter you’ve raised is very detailed or complex, we might need more time to make a decision. If we do need more time, we’ll let you know.
If you're unhappy with the outcome of your complaint
If you’re unhappy with our decision regarding your complaint, you have the right to raise your concerns with the Ombudsman.
Office of the Ombudsman contact details:
Freephone: 0800 802 602
Email: info@ombudsman.parliament.nz
Postal address:
PO Box 10152
Wellington 6143
The Ombudsman can consider complaints about the administrative acts and decisions of state sector agencies. The Ombudsman will ask you if you have first tried to resolve the matter with us directly and will consider whether you have any other remedy available.
The Ombudsman may consider your complaint and make a recommendation to us about the concern(s) you’ve raised.